Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly extended. If there is a significant delay with your order, we will notify you via email.
Shipping Times
Estimated delivery times vary depending on your location:
- Domestic Orders: 5–10 business days
- International Orders: 7–15 business days
Please note that delivery times are estimates and may be affected by customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Tracking details may take up to 48 hours to become active.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Any applicable shipping charges will be displayed before your purchase is completed.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Rovique is not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided during checkout.
Lost or Delayed Packages
While we work with reliable shipping partners, delivery delays may occasionally occur. If your package appears lost or significantly delayed, please contact our support team, and we will assist in investigating the issue.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the damaged item and packaging. We will review the issue and work toward a suitable resolution.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team. We are committed to providing a smooth and reliable shopping experience.
